If the first response isn’t good enough, here’s the path to a resolution.
Alba Urmet is an Indian provider of smart security and home automation systems, including video door locks, CCTV, and video door phones. For customer support, they offer phone, email, and WhatsApp channels. For unresolved issues, escalate to their service email or use India's consumer grievance mechanisms.
Contact Alba Urmet Customer Care
Reach out to Alba Urmet's primary support channels for product inquiries, service requests, or complaints. They provide phone, email, and WhatsApp support.
Phone
+91 9625 510 510
Primary contact number for sales and customer support.
Keep records of your purchase, warranty, and all communications.
If your issue is service-related, use the service email for faster resolution.
Escalate to Alba Urmet Grievance or Nodal Officer
If the primary support does not resolve your issue, escalate to a higher authority within the company. Use the corporate email or registered office address for formal complaints.
Corporate Email
gaurav@albaurmet.com
Email address from company registration records; may reach a senior official.
Corporate Office
Alba Urmet Communication & Security Pvt. Ltd., Gurgaon, India Registered office address; use for written complaints.
Send a detailed complaint with your contact information, product details, and previous correspondence.
Request a written acknowledgment and a timeline for resolution.
External Consumer Grievance Redressal
If the company fails to resolve your complaint, approach India's consumer protection authorities. The National Consumer Helpline and Consumer Commissions handle such disputes.
