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Acer customer care and complaint escalation, India
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How to escalate a complaint with Acer
If the first response isn’t good enough, here’s the path to a resolution.
Acer India provides multiple customer support channels including phone, email, WhatsApp, and chat. For unresolved issues, escalation can be made to the Grievance/Nodal Officer via email. If the issue remains unresolved, consumers can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Contact Acer India Customer Care
Reach out to Acer's primary support channels for product issues, service requests, or complaints. Use the official phone number, email, or WhatsApp for assistance.
Customer Care Phone
080-62346677
Mon-Sun 9am-10pm (from Acer India Official Store)
WhatsApp Chat
+916366800400
Support via WhatsApp from Acer India Official Store
Toll-Free Number
1800 895 6299
Mon-Fri 8:30am-5:30pm (from Acer community post)
Have your product serial number or SNID ready for faster assistance.
If you purchased from the Acer India eStore, you can also use the contact details provided in the order confirmation.
Escalate to Grievance/Nodal Officer
If the issue is not resolved by customer care, escalate to Acer India's Grievance Officer or Nodal Officer via email.
Grievance Officer Email
c.vijay@acer.com
Name: C. Vijay, Director – Customer Support (from Acer India eStore Terms of Use)
Nodal Officer Email
c.vijay@acer.com
Name: Mr. Narayana Raju (from Acer India eStore Terms of Use) – email listed as c.vijay@acer.com
Nodal Officer Fax
+91-80-4070-8866
Fax number for Nodal Officer (from Acer India eStore Terms of Use)
Nodal Officer Fax (Alternate)
+91-80-4070-8700
Alternate fax number for Nodal Officer (from Acer India eStore Terms of Use)
Mention your previous complaint reference number and provide all relevant details.
If the issue is related to the Acer India eStore, you may also email acerindia.enquiries@acer.com for escalation.
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External Consumer Forum / Regulator
If Acer fails to resolve your complaint, escalate to India's consumer protection mechanisms: National Consumer Helpline or Consumer Commission under CPA 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints
You can file a complaint online at consumerhelpline.gov.in or call 1915.
For e-commerce or service issues, you may also approach the Consumer Commission under the Consumer Protection Act, 2019.
Keep all documentation, including emails, receipts, and service reports, as evidence.
Tips for a stronger escalation
Always keep a record of your product serial number, purchase invoice, and all communication with customer support.
Clearly explain the issue and provide any reference numbers given by Acer support.
If the first contact does not resolve the issue, politely ask for escalation to a senior team or grievance officer.
Use official channels only; be cautious of third-party numbers that may not be authorized.
If you are not satisfied with the resolution, file a complaint with the National Consumer Helpline within the prescribed time limits.
For legal recourse, you can approach the District Consumer Disputes Redressal Commission if the claim value is within its pecuniary jurisdiction.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
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