A built-in kitchen appliance is sold once and serviced for a decade. Chimneys, hobs, ovens and dishwashers go into homes through dealers, builders and interior designers, and the installer’s work shapes how the appliance behaves for years afterwards.
The person who calls with a complaint is often not the person who bought it. Warranty dates depend on the installation record, filters and burners need cleaning on a cycle, and the right motor, board or burner is specific to the model.
Whether you’re a brand’s authorized service network, an appliance dealer with an installation team, or an independent AMC business, the problem is the same: know every unit, what it’s covered for, and which technician can reach it.
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Customer app is free forever, either way — and setup takes about 10 minutes.
When the technician can see the unit’s installation, history and spares used before leaving, first-visit fixes go up and the second trip for a part goes down.
Installation date, warranty status and service history sit in one record per unit, so a claim can be checked in minutes instead of reconstructed.
Scheduled cleaning and service visits give customers a reason to renew, and give you a service record to renew against.
Every appliance is tracked individually: installation date, warranty status, AMC terms and renewal date, so coverage never depends on someone’s memory.
Technicians see assigned jobs, customer and unit history, and can update job status, log spares used and close tickets from the field.
Covers new installation, scheduled cleaning and service visits under AMC, and reactive repair inside one system.
Motors, boards, burners, filters and seals are logged against the specific unit they’re used on, giving an accurate picture of consumption and restocking needs.
Jobs route to the technician assigned to that geography, with team visibility for supervisors managing many homes across a city.
Customers log a complaint, track the technician’s arrival, approve estimates for chargeable repairs and chat directly, instead of chasing by phone.
Simply C2’s customer support directory already covers the major kitchen and built-in appliance brands operating in India. If you run service operations for one of these brands, a dealer or installer network under them, or an independent appliance AMC business, this is what you need to run it well.
Setup takes a call, not a sales pitch.
Yes. Installation is handled as a job like repair and preventive maintenance, so each unit has its installation date on record from the start.
Yes. Preventive maintenance visits can be scheduled per unit under the AMC terms, so periodic cleaning and service are due-dated instead of waiting for a complaint.
Yes. Spares used on a visit are logged against the specific unit, so consumption can be reviewed per product and the right part can be planned before the next visit.
Yes. Itemized estimates go to the customer through the Simply C2 complaints app, where they can approve, track the technician and chat directly.
Both. Brand service networks, dealers with their own installation and service teams, and independent kitchen appliance AMC businesses run on the same core system. The difference is scale and branding, not functionality.