Security systems are installed once and serviced for years. A CCTV, access control or fire detection project can put dozens or hundreds of devices on a single site, and the installer is usually the one the customer calls when any of them stops working.
Cameras, recorders, hard disks and panels carry different warranties and sit under AMCs of different scope. Fire detection systems need periodic inspection visits, and a failed hard disk is often found only when someone needs the footage.
Whether you’re a security integrator, a brand’s authorized service partner, or a dealer with your own AMC business, the problem is the same: know every device at every site, what coverage it has, and which technician can get there.
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Customer app is free forever, either way — and setup takes about 10 minutes.
When the technician can see every device at the site and its service history before leaving, the second trip for a part or a missing detail becomes the exception.
Scheduled visits with due dates per site mean periodic inspections and AMC visits are planned, not remembered.
Warranty and AMC terms held per unit show what is covered and what is chargeable, so disputes at renewal are rarer.
Every camera, recorder, panel and controller is tracked individually: installation date, warranty status, AMC terms and renewal date, including many devices at one site.
Technicians see assigned jobs, site and device history, and can update job status, log spares used and close tickets from the field.
Covers new installation, scheduled inspection and AMC visits, and reactive repair inside one system.
Hard disks, power supplies, batteries and cables are logged against the specific unit they’re used on, giving an accurate picture of consumption and restocking needs.
Jobs route to the technician assigned to that geography, with team visibility for supervisors covering many sites across a city.
Customers log a complaint, track the technician’s arrival, approve estimates for chargeable repairs and chat directly, instead of chasing by phone.
Simply C2’s customer support directory already covers the major security and fire safety brands operating in India. If you run service operations for one of these brands, a dealer or partner network under them, or an independent security integration business, this is what you need to run it well.
Setup takes a call, not a sales pitch.
Yes. Every camera, recorder, panel or controller is tracked by serial number against the customer’s site, so a complaint is tied to the specific device and its history.
Yes. Warranty status and AMC terms are tracked at the individual unit level, so a camera, a recorder and a fire panel installed on different dates each show their own coverage.
Yes. Preventive maintenance visits can be scheduled per site or unit, so periodic inspections for CCTV, access control and fire detection systems are due-dated instead of remembered.
No. Simply C2 manages the service side: tickets, visits, contracts, spares and technicians. It doesn’t monitor live camera feeds or alarm signals, which stay with your monitoring or video management tools.
Both. Integrators, brand service partners and dealers with their own AMC business all run on the same core system. The difference is scale and branding, not functionality.