Home respiratory equipment is a service business that runs around the patient. An oxygen concentrator or CPAP is in use every day, often through the night, and when it fails the person using it needs a fix or a replacement quickly, not whenever a technician’s schedule allows.
The equipment is spread across homes, every unit is serialised, and many sit under service or rental contracts. Filters, humidifier chambers, masks and tubing wear out on a cycle, and a manufacturer’s field safety notice can mean finding every affected unit by serial number.
Whether you’re a manufacturer’s authorized service partner, a dealer supplying and servicing equipment, or an independent home healthcare provider, the problem is the same: know which unit is with which customer, what it is due for, and who can reach it.
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Customer app is free forever, either way — and setup takes about 10 minutes.
Urgent calls are flagged and routed separately from routine maintenance, so a failed unit is not waiting behind the day’s scheduled visits.
Serial number, customer, coverage and service history sit in one record, so questions about a unit or a model get answered in minutes.
When warranty, AMC and contract terms are held per unit, the technician and the customer see the same answer on what is chargeable.
Every unit is tracked individually: the customer it is with, installation date, warranty status, AMC or contract terms and renewal date.
Technicians see assigned jobs, customer and unit history, and can update job status, log spares used and close tickets from the field.
Covers installation, scheduled preventive visits ahead of consumable replacement dates, and reactive repair inside one system.
Filters, tubing, chambers and parts are logged against the specific unit they’re used on, giving an accurate picture of consumption and restocking needs.
Jobs route to the technician assigned to that geography, with team visibility for supervisors covering many homes across a city.
Customers or their families log a complaint, track the technician’s arrival and chat directly, instead of calling a centre for updates.
Simply C2’s customer support directory already covers the major respiratory care brands operating in India. If you run service operations for one of these brands, a dealer or distributor network under them, or an independent home healthcare equipment business, this is what you need to run it well.
Setup takes a call, not a sales pitch.
Urgent calls can be flagged for immediate dispatch and tracked separately from routine visits, so they aren’t queued behind scheduled maintenance.
Yes. Each unit is tracked by serial number against the customer it is with, along with its warranty status, contract terms and full service history.
Because every unit is recorded by serial number against its customer, you can identify which units and customers have a given model. It supports your response, but it doesn’t replace the manufacturer’s own notice process.
Yes. Preventive maintenance visits can be scheduled per unit ahead of due dates for filter, humidifier chamber and accessory replacement, so service doesn’t wait for a complaint.
Both. Manufacturer service partners, dealers who supply and service equipment, and independent home healthcare providers all run on the same core system. The difference is scale and branding, not functionality.