Third-party maintenance means servicing equipment you didn't manufacture — often several completely unrelated product lines from different OEMs, all under one contract. That's a different problem from single-brand AMC. A tool built around one product catalog forces awkward workarounds the moment a TPM provider needs to service a printer, a UPS, and a network switch under the same customer contract, each with its own spares, its own service intervals, and its own SLA terms. Simply C2 is built around a product taxonomy designed for exactly this: any equipment type, from any brand, structured consistently, with spare parts linked at the level where they actually apply.
Get Simply C2 for freeEvery piece of equipment in Simply C2 sits inside a three-level structure: a product category (Printers, UPS Systems, Network Equipment), a product within that category (HP LaserJet Pro, APC Smart-UPS), and a sub-product or variant where you need that level of precision (HP LaserJet Pro M404dn, APC Smart-UPS 1500VA). This isn't a fixed schema you're squeezed into — it's configured from the admin panel, so onboarding a new equipment type your team has never serviced before doesn't require custom development. You add the category, the product, and the variant, and it's immediately usable across ticketing, technician assignment, and reporting.
Because the hierarchy is real, not just a label field, things that matter operationally can be scoped at whichever level makes sense: an SLA can apply to an entire category ("Printers: next business day"), a specific product ("APC Smart-UPS: 4-hour response"), or stay generic at the category level when that's all a contract specifies. You're not forcing every product into one flat list with a manufacturer name bolted on.
The single most common failure point in multi-brand service is the wrong part showing up on site — or the right part existing in stock somewhere, but nobody connecting it to the job in front of them. Simply C2 lets you attach a spares list directly to a product or sub-product node in the taxonomy. A technician opening a ticket for an HP LaserJet Pro M404dn sees exactly the parts compatible with that model, not a generic "printer parts" list they have to cross-reference themselves. Stock levels and reorder points are tracked against that same specific node, so consumption patterns are visible model by model, not buried in an undifferentiated spares category.
Adding a new category, product, or sub-product is an admin-panel task, not a development request — new contracts covering unfamiliar equipment don't stall on setup.
Spares linked at the product or sub-product level mean technicians see exactly what's compatible before they leave, cutting repeat visits for the wrong part.
Category- or product-level SLA scoping means one customer contract can hold different urgency levels for different equipment, matched to what was actually agreed.
Configure any equipment type from any brand into a consistent three-level structure, extendable from the admin panel without custom development.
Attach compatible parts and stock levels directly to the exact model being serviced, not a generic catalog-wide parts list.
Every unit is tracked individually regardless of manufacturer — installation date, warranty status, and contract terms, brand by brand.
Technicians see the product hierarchy, compatible spares, and service history for whatever equipment they're assigned, from their phone.
Handles reactive repair, scheduled maintenance, and new installation across every product category in one system, not one per brand.
Customers log a complaint against the specific equipment they have, track technician assignment, and communicate directly.
TPM providers aren't tied to a fixed brand list the way a single-vendor service network is — that's the point. Simply C2's customer support directory spans dozens of brands across categories from IT hardware to elevators to HVAC, and the same product taxonomy applies whichever mix your contracts cover.
Setup takes a call, not a sales pitch.
Get Simply C2 for freeYou define categories (like Printers or UPS Systems), then products within each category, then sub-products or variants where that level of precision matters. All three levels are configured from the admin panel, so adding equipment types you haven't serviced before doesn't require any development work.
Spares are attached to a product or sub-product node directly, so a technician opening a ticket for a specific model sees only the parts compatible with it, and stock levels are tracked against that same specific node rather than a broad catalog-wide list.
Yes. SLA terms can be scoped at the category or product level, so a single contract can hold a faster commitment for critical equipment and a slower one for lower-priority items, matching what was actually agreed rather than one blanket response time.
It's built to be the primary system for the TPM provider's own service operations — ticketing, technician dispatch, spares, and customer communication — regardless of how many different OEMs' equipment is in scope.