Self-hosted customer service software

No more monthly payments: total control on your customer service software

No limits on users, usage or storage

The options of the Simply C2 Customer Service Software rebranded with yours, hosted by you or us, supported by us or your team

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Customer service platform for service providers and seekers

Self- Hosted Customer Service Software: Deliver a customized  experience

What do you get?

  • Self Hosted Customer Service Software: Simply C2 Customer Portal-rebranded and hosted on a URL hosted by you. So, you can promote your own branded portal to your customers for logging complaints.
  • The rest of the process remains the same for you or your customers. The moment they log a complaint, the complaint comes into your connected Simply C2 CRM and an acknowledgement sent to them from your side.

Optionally

You can host the CRM application and portal on your own server for a one time fee and thereby not have to pay the monthly license fees for your users. We charge a minimal annual maintenance fee which includes bug fixes, security patches and regular updates.

This is especially useful if your customer support team is more than 150-200 users.

Service CRM> Self Hosted Customer Service Software

Customer service dashboard in Field service CRM
Service ticket management that delivers field service excellence

Secure, robust and easy to use customer service software: now optionally rebranded and hosted by you!

For any type of product that requires customers to call you to provide service at their doorsteps: home or office

Simply C2 User

Simply C2 Normal pricing

Per User Per Month

Hosted by us₹ 5000Annual billing
  • Customer portal on our sub-domain (crm.simplyc2.com/yourname)
  • CRM on our subdomain- crm.simplyc2.com)
  • Hosting by us
  • Free, periodic platform updates and upgrades of features.
  • Free bug fixes and security patches
  • 24/7 server monitoring
  • Offsite full backup daily
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Service Providers- CRM User

Your domain Our hosting

Customer portal and CRM

Per user/month, billed annually (All prices INR)₹ 600/ User/ Month
  • Customer portal on your sub-domain (crm.yourdomain.com/portal)
  • CRM on your subdomain- crm.yoursubdomain.com); SSL MUST be installed and maintained on your URLs.
  • Hosting by us (CNAME setting to be done by you with your DNS provider)
  • Free, periodic platform updates and upgrades of features.
  • Free bug fixes and security patches
  • 24/7 server monitoring
  • Offsite full backup daily

Your domains, Your hosting

Full customization - potentially

Unlimited users, usage- limited by your server capacity₹800000One time
  • Customer portal on your sub-domain (crm.yourdomain.com/portal)
  • CRM on your subdomain- crm.yoursubdomain.com)
  • Hosting by you (CNAME setting to be done by you with your DNS provider)
  • One time installation, configuration and set-up by us.
  • Regular bug fixes and security patches.
  • Suitable for those with more than 200 users or those who expect to customize the CRM fundamentally; change workflows, dashboards and UI.

The standard service management flows in Simply C2 customer service software

Installation ticket

Get triggered from shipment process and close the loop with the customer to set up installation ticket. Assign to the field service technician. Monitor closure.

Breakdown ticket

When an equipment requires repairs, log a breakdown service ticket. Assign a technician, allocate spares as needed and maintain a history of defect and repairs.

Preventive maintenance

Schedule preventive maintenance tickets for every equipment under contract- at fixed or variable intervals.

Calibration tickets

Set up calibration schedules based on local regulations and track co-ordination among teams.