Simply C2 mobile app based customer service platform
Customer service platform is where manufacturers allow their customers to interact with them.
Saves time, saves resources
Let us go back to the diagram for customer service we have shown many times on these pages.
If this is how your service operations look like today, then you can replace the entire thing by Simply C2- the new age mobile app based customer service platform.
Then, the biggest impact is on the way your customers log their service requests.
Reduce the pressure on your call center
Your customers call, whatsapp, or email your call centre. And then the call centre assigns the ticket to a service technician.
However, what if you had an app where:
- Your customer can maintain her owned equipment list
- Logging a complaint means going to the app, selecting the equipment, writing the issue, clicking a photo and clicking submit?
Now, many manufacturers offer this service already – from their web based customer service portal.
Simply C2 just makes it possible to do it from the mobile app.
And, does not stop there.
Customer service platform with a mobile “twist”
Your customer can do more, a lot more.
For example, log complaints, store owned equipment details. Also, send photos and chat with the technician.
Now, imagine the time you save by this. And did we mention that your customer can choose to write in any language? While your technician all call center will only read and respond in English.
Why is this a customer service platform? Because both you and your customer are on it.
Simply C2 is unique because your customer and you are partners. When he logs a ticket, you know. In addition, when you assign a ticket to a technician, he knows.
When you send an estimate, he gets it. That’s not all! When he approves, your technician starts work on the repair.
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