Simply C2 customer service portal replaces your call centre

Unique customer service portal that promotes transparency and efficiency

Provide secure access to your customers for their service interactions with you!

Simply C2 Customer service portal is secure, private, 1 to 1

Ask for a demo
  • Customer service portal - let your customers know
  • customer service portal with mobile interface
  • Configure the customer service portal

The Simply C2 customer service portal is efficient, secure and transparent.

How does the customer service portal work?

  • The customer service portal is a service for Simply C2 customers to enable secure, 1:1 access to your customers to enable them to log complaints, track progress of service tickets.
  • You can pre-verify your customers who get access to the portal to ensure only legitimate users can log complaints.
  • You can upload and maintain your installed base in the customer service portal with serial number tracking- this ensures genuine complaints, validated warranty and AMC information and great user experience for the customer and your team.

How does the customer service portal benefit you?

  • The customer service portal reduces the pressure on your call centre by moving customer support queries to the web.
  • It helps you to maintain a history of all interactions with customers centrally. It also helps your customers to maintain their service history and equipment warranty.
  • The portal works parallely to the Simply C2 mobile app- your customer can use the mobile app or the portal- of course, for the portal you need to set it up first.
Single customer service platform

Mapping the customer service portal to Simply C2 CRM

The Place of Customer Service Portal in Simply C2 platform for customer service

Configuring the Customer Portal for your environment

Configure the customer service portal

Contact us for getting the customer service portal set-up according to your environment. The customer portal is hosted by us on our domain.

Typical configuration takes anything between 1-7 days. We help set up your products, users and contacts. We can either do this on your behalf or we can set up the basics, train your team and let you add the data.

If you wish to set up the customer service portal on your own domain, it will take more time and would cost you a one time charge and ongoing maintenance.

Customer Service Portal has the same core value propositions as all other services on the Simply C2 platform

Make it possible for any company big or small to offer great customer support fast, and at a reasonable price point

Contact us for a set-up

The four key benefits of customer service portal: Zero Effort, Maximum transparency

Transparency

You and your customer see the same ticket status and stage of repair. Thus saving unnecessary enquiries and follow ups. Your customers will love it.

Customized for you

Your products, your serial number validated equipment and your pre-verified customers who can access only when authorized using their login and password. YOU decide what you want to share.

Secure 1:1

Your customer will get access to only what you choose to give them access to. You can limit to minimal access only for the purpose of logging or tracking tickets. Or, you can give them access to maintaining the equipment master as well.

Saves time and money

Reduce the load on your call centre. Let your customer log and track tickets 24/7 at zero cost. Save money. Reduce back and forth communication; promote transparency and reduce time.