Depot maintenance software – across India
A Simply C2 Case Study
Depot maintenance software – across India
A Simply C2 Case Study
Simply C2 was used to run Depot Maintenance operations for Petroleum Tankers across India.
Background: A leading MNC sells tanker truck equipment for bulk transport of petroleum products to retail outlets (gas stations/ petrol pumps).
They commissioned a customized version of Simply C2 to provide service through a countrywide network of service depots.
Each service depot is manned by a service technician. The service depots store spare parts locally. No service contracts; tank trucks are either under warranty or out of warranty- when full value of repair charges are levied.
Have a view of the total active tanker fleet
Company did not have a record of the total number of tankers that they had sold till date. They wanted a central repository of the tankers data: date from when operational, owner name, contact number and warranty status.
Over time, they wanted to build up the service history database including service record, spares used, defects and repairs etc.
Make service a differentiator
In a competitive market, with a relatively expensive product, they wanted their service to stand out as a differentiator.
Operations improvement thrrough data
Technician loading, spares utlilization, response times: the management wanted to have the operational data broken down by clusters for planning and tweaking their service configuration at various levels.
Cost optimization:
The objective was to gain insights into loaded cost metrics for different activities so that the right actions could be planned on overall operations cost minimization.
The customer made tremendous gains in operarational metrics. The top management were well on track to achieving strategic objectives.
We kept the Simply C2 core product intact and created a customized version of Simply C2 – with the customer brand.
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