Tracking Warranty Service Contracts: for Customer Service

Administer warranty service contracts: powerful flexibility for all customer service scenarios

How you track warranty service contracts for your equipment under service defines your service delivery.

Define and meet customer expectations using Simply C2 service CRM

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Define your warranty service contracts terms, by product type

Warranty service contracts management is the key to deliver predictable, high quality service.
Every industry has its own demands. For example, service contract and warranty terms vary by product types. While, some products are repaired, other are replaced.
Additionally, some require scheduled maintenance at regular intervals.
That is why, Simply C2 makes it easy to set up terms of warranty service contracts.
Customize warranty and AMC settings. Create custom PM scheduling for equipment basis run-hours.

Service CRM> Tracking Warranty Service Contracts

User-configurable warranty service contracts setting in field service management

Be predictable, be reliable, be boringly dependable

Administer warranty service contracts simply

While you may define your warranty service contracts deliverables, let nothing fall through the cracks when you deliver.

It’s time to use Simply C2 CRM. Powerful, totally configurable yet simple, Simply C2 sends alerts and notifications. It prompts you about warranty coverage. Also, it generates reports on the fly to ensure you meet the service commitments as per your contract.

Track delivery performance against warranty service contracts

Simply C2 allows you to map your sales commitments into custom service contracts. Define service deliverables and duration- both at an equipment level. Commit to installation and preventive maintenance schedules based on sales commitment.

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User-configurable warranty service contracts setting in

customer service management

Track contract renewals

Get reports and alerts for about to expire service contracts or warranties and chase for contract renewals.

Refueling and/ or refilling

Take up contracts which call for fixed-schedule or as needed refueling. Create approval flows for system generated refueling schedule.

Warranty management

Duration, deliverables

Set up warranty terms for all product types: preventive maintenance scheduling, corrective maintenance plan: repair or replace.

Service contract management

Flexible, user configurable

Define Annual Maintenance Contracts terms and conditions. Define scheduled and corrective maintenance plans and deliverables.

Download Our Application Simply C2

Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance