Every equipment added to database

We populated Simply C2 database with installed equipment of all types. Simply C2 allows tracking of warranty and AMC by equipment serial number. We also ensured that specifications were added for each equipment type.

Equipment locations are mapped to the “sites” – by GPS co-ordinates, useful as many of the installations are in remote locations – without a proper postal address.

Telecom tower maintenance: breakdowns can happen anytime

Ad hoc (repair) tickets were allowed to be logged 24/7 through the customer portal and mobile app (Simply C2). Repair tickets tracking was possible from logging to assignment to closure.

This allowed complete visibility to the progress of the tickets. Tickets were assigned to the engineer who managed the territory.

If the assigned engineer was absent or overloaded, the ticket could be re-assigned.

Planned maintenance, site cleaning and refuel

Scheuled maintenance (PM) and site cleaning and refuel are periodic acitivies. While Site cleaning and inspection or refill of batteries take place at fixed intervals. PM and Refuel require dynamic interval scheduling. That is because they depend on wear and tear and fuel consumption (based on run hours) respectively.

We created custom variable or fixed schedules for refuel or PM as the case maybe for each equipment type.

Telecom tower maintenance in deep countryside

We customized the dashboard for specific requirements of Telecom Tower Maintenance. In addition, other than the standard service reports, we provided custom reports for all aspects of their service operations.

We also configured alerts and system notifications for the impending contract expiry. Further, we pushed estimates and invoices through Simply C2.

These made the system transparent and interactive.

Clear visibility in operational metrics

Simply C2 gave them clear visibility into which equipment were prone to frequent breakdowns. Also, they could access the entire service history in one glance too.

It also provided history of repairs by site while ensuring the data was captured as part of regular visits.

In effect, it was easier to plan for overhauls and periodic services. In addition, scheduled maintenance reduced the incidents of breakdowns. Overall spares consumption also fell steadily too.

Tracking every single quantity

Simply C2 ensured logging every piece of spare part used in telecom tower maintenance. Also accounted for every litre of fuel or mililitre of lube oil. Customer also enforced taking photos of replacement parts for high value items.

Previously reconciliation of physical stock and “system stock” used to take weeks. Now it is a day’s job.

Now, the focus is on reducing wastage and stocking levels. Because now they had data on high velocity parts and those that do not move. This resulted in saving on working capital.

Big impact on operational cost and efficiency

Every time a technician visited a site, he logged the run hour for all electromechanical equipment. He also logged fuel level of Diesel Genset.

Simply C2’s predictive algorithm calculated

• When the next PM visit should be planned.
• When the next refueling must be done.

Consequently, this helped in cutting down needless visits to the sites. While saving on time and money.

Clarity in assignment, automation in ticketing

The territory was well mapped to technicians and their managers. As a result, Simply C2 automatically assigned tickets when the customers logged them.

Further, the app sent out notifications to the assigned technician. Also, acknowledged the ticket to the customer. Further, it let the customer know the contact details of the technician so they could communicate directly.