Empowering your customer service team with spare parts management

Spare parts management: indenting, approvals, tracking usage, and stocking levels

Spare parts inventory management software

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Why spare parts management is key to your customer service operation

Why spare parts management: a key component of your repair and maintenance strategy

Read on if these are the challenges you face in your repair and maintenance.

Need warning well in time when a part is running low in spare parts inventory.
Make the spare parts inventory situation visible to everyone, especially to the technician.
Track usage- as the technician uses the parts in repair or maintenance, automatically update the stock availability at all levels.
Ensure correct usage. Make it foolproof so that the correct spare part is used in the right equipment.
Rationalize spare usage- draw conclusions about the serviceability of the equipment they are being used in.
Optimize spare inventory- get rid of dead stock.

Service CRM> Spares parts management

Spares management to support customer service- in the field or in your own service centers

As flexible as your customer service operation is

Administer warranty service contracts simply

Spares management supports all possible scenarios and workflows needed in managing your spares in all customer service scenarios- whether in customer premises or yours.

Indent for spares, approve indents from your reportees, ship spares, receive spares and use spares in solving a service ticket.

Keep your spares supply chain running transparently and efficiently in field service

You need spares and consumables for all service tickets; installation, periodic maintenance, and breakdowns/ repair. Simply C2 customer service CRM helps you with spare parts inventory management in the most optimum way.

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The four key spare parts management flows in Simply C2 CRM

Indent spares, approve indent

Ship spares receive spares

Maintain personal stock of spares

Consume spares close tickets

The four key benefits of Simply C2 CRM spare parts management software module

Spare parts usage tracking

at all levels

With Simply C2 CRM spares parts management you get total visibility of

Spares stock with all users at all levels.
Get reports on spares usage for repairs
Stock level and spares shipped and in transit. .

Drives speedy decisions

Intelligence built in

Spare parts indents are classified in 2 categories. While both categories need approval from one level of management- the spare parts indents are sent straight up to the level that does have the items in stock.

Keep adequate inventory

for all users

Simply C2 CRM spare parts inventory management module ensures that, your users stock up on spares inventory based on

The machine population under their care
Previous data on spares usage and
Failure rates-anticipated and actual.

Spare parts management software helps you generate instant views on who is carrying how much stock of what spare parts.

Right parts for the right equipment

Tag parts with equipment models

Simply C2 CRM spare parts management software ensures usage of the right spares with the right equipment.

Tag your spare parts with the equipment model numbers
Only allow them to use those parts that they have actually issued from stock
Track serial numbers when appropriate- so that later defects for the same part can be traced.
The spare parts management software will only allow to use those parts what are tagged with the equipment so that technicians have no difficulty in using the right parts for the faulty equipment.

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Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance

Spare parts management software on the mobile too

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Spare parts usage tracking and logistics