Profitable and efficient repair service
When you use Simply C2 CRM to manage your repair center operations, you can expect to
Create customized forms to capture checklist for every type of equipment. Help your technicians in capturing data fast and also help them troubleshoot by having a list of defects and repairs and tag them at the equipment level. Also, by uploading spares lists for every product – you ensure, that your team uses the right spare part for the right equipment.
Finally, this is the most compelling benefit. Your customers are happy, they get service, your team is not stressed, and more productive.
Leads to more revenue and profits. And, satisfied customers
Saleswah sends instant updates for every stage of your repair process to customers. It also allows you to send clear, itemized estimate for repairs so the customer knows exactly what he is paying for
Log ticket –> Receive equipment –> Inspect and estimate charges –> Send quote –> Receive approval and payment –> Proceed with repair –> Handover equipment –> Generate tax paid invoice
Your team only receive, inspect, estimate and repair.
Saleswah will do the rest
From the time complaint is logged to the time product is handed/ shipped back to the customer, every step is time stamped automatically. Every ticket displays the progress through different stages so you know which part is taking more time.
Log a repair (ticket)- request, on behalf of the customer. Note down the issue, the model number and serial number of the equipment.
Let the customer hand the equipment over across the counter; or ship it across to you. Receive the equipment, inspect and acknowledge. Immediately.
Check the serial number for warranty coverage, inspect for misuse, send an itemized estimate for repair. All electronic, all instantaneously.
Once the customer makes payment, Saleswah will auto-assign the ticket and queue it for repair. Once the repair is finished, an invoice will be generated and mailed.
Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance
