A contra-intutive take on improving customer satisfaction
Retire your call centre. It’s what most are used to for logging customer complaints. That does not make it the best way.
The most go-to method of asking for service for your home appliances, office equipment, or even machinery is to pick up the phone and speak to the company call center. Unfortunately, this does not work most of the time. And if you are the company trying to provide the service, setting up an running a call centre is not very cost effective.
It also suffers from inefficiency.
Perhaps retire your call centre is the right way to go.
Retire your call centre: to improve customer satisfaction
So, you, as a service provider, are spending good money on providing a service that does not make your customers happy. What if you want to provide world-class support to your customers but can’t afford to spend money like the MNCs or the large corporates can?
Retire your call centre, say hello to free!
You have a team of agents taking calls and emails logging service tickets for your equipment installed all over India. Or even the world. You expect your team to take calls and log them in the service CRM.
Your call centre may only work “Monday to Friday/ Saturday” within “working hours”. And, may not be able to handle all the languages that are spoken.
As you know very well, every additional hour of call centre availability or an agent who can handle an additional language costs more money.
That’s why we say, retire your call centre. And think different.
Think different, think Simply C2
Simply C2 is better in all ways.
- No communication issues: language, managing the IVR system. Potential for mis-understanding. Simply C2 already verifies the customer profile and shows him the equipment he has so, he just has to select, write a brief description, and he is done. No mistakes.
- Full transparency- customer gets in-app acknowledgement, app based notifications from your side immediately. He can track the progress of the ticket even chat with the agent through the app.
- No Timing limitations: if your customer wants to log a complaint for a faulty appliance or equipment late in the evening, she can do it immediately. Without having to wait till next morning.
- FREE: Did we mention, it’s free for your customers, always? And, it’s free for you for basic repair tickets till 30 users.
If you are the company that has set up the call center and is paying for the telecom infrastructure and the salaries of the call center agents, you must know that it is expensive. And for a service that does not even work 24/7.
Warranty tracking nightmare
I don’t know about you, but keeping track of the warranty of purchased goods and services is difficult. You need to keep all the purchase papers and invoices safe. Then, keep track of when the washing machine warranty ends, or if your microwave oven’s annual maintenance contract should be renewed for one more year, and when. Simply C2 helps connect your customer with you; so, you can vouch for his warranty status and provide support accordingly.
The Simply C2 app provides
- Anytime, anywhere access to log service requests for your customers. What’s more, you don’t need any one manning the call center. This is the ultimate self – service app for your customers. They authenticate with their mobile number, add their own equipment, log service requests, get upto the minute status of the equipment under repair and can even chat with the service executive assigned to their case.
- Everything is a matter of record- and everything is transparent. You as a service provider can send itemized repair estimates, get his approval and even payments.
- Controlled access to the Simply C2 CRM backend- You can configure the level of access your customers get to their data. From minimal access, where they can only check their repair status to being able to profile themselves, add equipment to the database.
Sign up now, and get 30 licenses for FREE! For life! Act now to improve your customer satisfaction.
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