A smart service ticketing management software is where you start getting things back under control. And the smartest one is where you open it up to your customers.
Simply C2 shares all the pertinent data with your customer so that they are kept in the loop all the time and do not need frequent updates over phone call.
Unique in Simply C2, we allow you to create and download reports from not just regular data sets but also from the custom fields and forms that you have created. We also allow you to port your data to your linked Google Workspace Sheet and further analyse it.
A rick set of pre-built reports which you can monitor on a daily basis.
Pre-built reports that help you monitor the health of your service operations on key operational metrics.
Create reports for your operations using easy to use boolean logic to query the reports tables and save them for later use.
Output your data securely to your own Google Workspace or download as a csv file to your desktop to analyse.
Need data on ticket load by:
Customer service dashboards and reports need to give you easily digestible data on above.
Time taken for:
Service dashboards and reports need to give you the metrics for you to know where the process bottlenecks are.
How does the week/ month look like in terms of scheduled activities?
Which days are busy, which technician is overloaded?
What are the pending service tickets? Which ones are awaiting approval? Do you have pending spares indents?
And of course a running summary of past 12 months of tickets logged and closed- just so you know what the trend is.
Ready to experience the convenience and efficiency of Simply C2? Download the app now and discover how we’re simplifying equipment service and maintenance
