Why Simply C2 for Computer Office Equipment Service

Implement Simply C2 for Computer Office Equipment Service. It will revolutionize the way you deliver customer service. Simply C2 simplifies all stages of customer service in the field. It ensures both effectiveness and efficiency.

Simply C2 automates the entire computer office equipment service process. This includes ticketing, incident management and problem resolution. By utilizing Simply C2 in Computer Office Equipment Service, you can streamline operations, minimize downtime, and enhance user experiences.

Simply C2 provides a centralized platform for handling all service tasks, improving collaboration among teams.

As the demand for computer office equipment grows, the service needs grow as well. Simply C2 with its intuitive interface and fast set up stands out. It helps to log tickets, track them to closure, send customer alerts, generate itemized estimates and helps manage your stock of spare parts.

Simply C2 configured for Computer Office Equipment Service helps you to deliver exceptional services. Adopting Simply C2 service CRM is key to improving customer satisfaction and repeat buys.

Key Features

Simply C2 Software configured to manage Computer Office Equipment service and maintenance processes. Its key features are:

1. Service ticketing from
   1. Web based client
   2. Simply C2 client- configured for both the customer and service user. Yes! Your customer can directly log complaints and track progress through their free app access.
   3. Real-time updates:
      1. Every stage of the repair process will be initimated to your customer and your users to ensure things are on track.
      2. Notifications can be sent througn the app as well as WhatsApp.
   4. Comprehensive ticket types: Simply C2 allows you to schedule Preventive Maintenance, Installation tickets as well- so necessary in Computer and Office Equipment Service.
   5. Service history: track service history for every equipment since installation including spares used, amount spent on repairs and so on.
   6. Reporting and Analytics: A large set of reports help keep track of Computer and Office Equipment Service.

Customizations implemented

Simply C2 Software was customized from the admin panel for the specific needs of Computer Office Equipment service. No coding was involved; these are all implemented by client admin with help from our customer support.

1. Service ticketing  form customization:  Each type of equipment required a different form to capture specfic action in the field. Simply C2 allows creation of custom forms for every equipment and ticket type. These forms were directly pushed to the mobile app of the technician.
2. Installed base equipment field customization: We made it possible for capturing Equipment data at installation level. For example, you could tag a laptop installation as i5/8/512-SSD/14″.
3. We created custom notifications for each type of defects and sent out WhatsApp notifications for each eastimate and acknolwdged all payments on WhatsApp.

In case you need any help, please email us at simply@simplyc2.com or leave a message through the web form at our Contact Us page.