Basic and Simple Field Repair of Diesel Generators

A simple solution for field repair of diesel generators

Like most complex equipment, field repair of Diesel Generators are carried out by trained technicians. Diesel Generators are often installed where power supply is irregular or not dependable.

Most times, we install diesel generators as back-ups. Where even a minute’s lack of power can lead to problems: like in a hospital. Further, Diesel Generators are normally large in size and heavy. Thus normally they are repaired or otherwise serviced in the field.

Of course, the field service team follows a fairly detailed process for field repair of diesel generators. Diesel Generators are but an example of fairly complex and expensive equipment that need service in the field. If you are leading service operations for such kind of products, read on.

Basic field repair process for diesel generators

The above is the basic flow for field repair of diesel generators. Customer would typically call the call center and register a service ticket.

Now, the next step is ticket assignment. A service technician gets the ticket. Who goes to the site, inspects the equipment, repairs.

And, then only, we can close the ticket.

If this is ALL you want to do and track – set up Simply C2 for your team and customers. If your team is small (below 30), it is free. Seriously.

Detailed process for field repair of diesel generators

The above is a full blown implementation of field repair of diesel generators. Complete with spares stock management, sending itemized repair estimates, collecting payments and sending invoices.

We support that as well. In fact, one of our largest implementations was for that scenario only.

While Simply C2 can be configured for very simply to most advanced flows, we recommend everyone is to start with the Simple and Basic implementation. Especially if your team size is small.

Moreover, you can always grow later. If your team size grows or your needs become more complex, you can always upgrade to a paid account.

Of course, chances are that you will not need to upgrade. But, if you do, we will be there.