The challenges of Third Party Maintenance Service for Computers

Third party maintenance service for computers, printers and other office equipment has some unique challenges. Third party maintenance vs Vendor Support has pros and cons.

As a provider of support for third party hardware – which is basically multi-vendor support, you need to have

• people trained on all types of hardware
• have reliable sourcing for spare parts from all vendors
• manage spares inventory very well
• be prepared for onsite as well as offsite service delivery
• keep track of AMC for all hardware under service contract.

The good news is that we at Simply C2 cater to both types of service models. If you are a manufacturer providing support to your installed base directly, you can configure Simply C2 for that.

On the other hand, if you are a provider of Third Party Maintenance Service, you can configure Simply C2 for that as well. It will transform the way you deliver customer service.

Simply C2 can automate ticketing, incident management and problem resolution. By utilizing Simply C2 in third party maintenance service, you can streamline operations, minimize downtime, and enhance user experiences. You will also improve parts availability yet decreasing your parts inventory.

Simply C2 configured for Computer Office Equipment Service helps you to deliver exceptional services. Your customers will get the professional touch and feel no difference from the single vendor service.

Key Features

Simply C2 Software configured for Third Party Maintenance service allows you to provide service for products from different manufacturers. Its key features are:

1. Customizable product and equipment fields allowing almost any type of equipment to be profiled. For example, laptop, desktop, printer, router, notebook- from any manufacturer can be added to the database.
2. Serial number based tracking of warranty or AMC coverage.
3. Service ticketing from
   1. Web based client
   2. Simply C2 client- configured for both the customer and service user. Yes! Your customer can directly log complaints and track progress through their free app access.
4. Real-time updates:
   1. 1. Every stage of the repair process will be initimated to your customer and your users to ensure things are on track.
      2. Notifications can be sent througn the app as well as WhatsApp.
5. Service history: track service history for every equipment since installation including spares used, amount spent on repairs and so on.

Customizations implemented for third party maintenance

Simply C2 Software was customized from the admin panel for the specific needs of Computer Office Equipment service. No coding was involved; these are all implemented by client admin with help from our customer support.

1. Service ticketing  form customization:  Each type of equipment required a different form to capture specfic action in the field. Simply C2 allows creation of custom forms for every equipment and ticket type. These forms were directly pushed to the mobile app of the technician.
2. Installed base equipment field customization: We made it possible for capturing Equipment data at installation level. For example, you could tag a laptop installation as i5/8/512-SSD/14″.
3. We created custom notifications for each type of defects and sent out WhatsApp notifications for each estimate and acknolwdged all payments on WhatsApp.
4. Billing contacts from all customers were sent notifications well in advance of their contract expiry to ensure they renewed their contracts in time.

In case you need any help, please email us at simply@simplyc2.com or leave a message through the web form at our Contact Us page.