Apollo Tyres · SUV & Van Tyres

Apollo Tyres SUV & Van Tyres: customer care and complaint escalation

Apollo Tyres customer care

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Apollo Tyres SUV & Van Tyres: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Apollo Tyres SUV & Van Tyres.

Troubleshooting tips

  • For Apollo van tyres, check load capacity and inflate to the recommended pressure for the load; underinflation can cause excessive heat and tyre failure.
  • Inspect tyres for sidewall damage regularly; vans often carry heavy loads, making sidewalls vulnerable to cuts and impacts.
  • Rotate van tyres every 8,000-10,000 km to promote even wear, especially if the van is used for commercial purposes.
  • If you notice uneven wear on the front tyres, get the alignment checked; vans are prone to alignment issues due to constant loading and unloading.
  • For extended highway use, consider Apollo's van tyres with reinforced construction; ensure they are balanced to reduce vibration and improve fuel efficiency.

Frequently asked questions

What should I do if my Apollo van tyre gets a puncture on the road?

If safe, pull over and change to a spare tyre. If you don't have a spare, call Apollo Tyres roadside assistance at 1800 212 7070 for guidance. Do not drive on a flat tyre as it can damage the wheel and tyre beyond repair.

How often should I replace Apollo van tyres?

Replace when tread depth reaches 1.6mm or if there are signs of damage. For commercial vans, Apollo recommends replacement at 3mm for safety. Also consider age; tyres older than 5 years should be inspected annually.

Who can I contact for bulk orders or fleet support for Apollo van tyres?

For fleet or bulk inquiries, email apollodirect@apollotyres.com or call 1800 212 7070. Apollo Tyres has a dedicated team to assist commercial customers with pricing, fitment, and maintenance schedules.

How to escalate a complaint with Apollo Tyres

If the first response isn’t good enough, here’s the path to a resolution.

Apollo Tyres provides multiple channels for customer complaints and grievances. Start with the toll-free customer care or email, then escalate to the Grievance Officer or Nodal Officer if unresolved. If still dissatisfied, use India's consumer protection mechanisms such as the National Consumer Helpline or Consumer Commission.

  1. Contact Apollo Tyres Customer Care

    Reach out to Apollo Tyres' primary customer support via toll-free number or email to register your complaint.

    Toll-Free Number
    1800 212 7070 Working hours 9:30 a.m. to 6:00 p.m.
    Email
    apollodirect@apollotyres.com For consumer complaints and warranty issues.
    Grievance Email
    grievance@apollotyres.com For grievances or concerns.
    • Keep your invoice, warranty card, and any previous communication handy.
    • Note down the complaint reference number for follow-up.

  2. Escalate to Grievance Officer / Nodal Officer

    If your issue is not resolved within a reasonable time, escalate to the designated Grievance Officer or Nodal Officer.

    Grievance Officer Email
    grievance@apollotyres.com For escalated grievances.
    Nodal Officer
    Ms. Seema Thapar Phone: (0124)2721603 or (0124)2383002; Email: nodalofficer@apollotyres.com
    Deputy Nodal Officer
    Mr. Gorav Arora
    • Include your original complaint reference number and details of prior interactions.
    • Clearly state the resolution you expect and set a deadline for response.
    We can draft this escalation for you →

  3. External Escalation: Consumer Protection Authorities

    If Apollo Tyres fails to resolve your complaint, you can approach India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number; also available at consumerhelpline.gov.in
    Consumer Commission
    Under Consumer Protection Act 2019 File a complaint with the District, State, or National Commission depending on claim value.
    • For tyre quality or safety issues, you may also consider approaching the Bureau of Indian Standards (BIS).
    • Gather all documentary evidence: invoices, warranty, correspondence, and complaint numbers.

Tips for a stronger escalation

  • Always obtain a complaint reference number and note the date/time of your call.
  • Communicate in writing (email) to create a paper trail.
  • Escalate to the next level if no response within 7-10 working days.
  • Keep copies of all documents and communication.
  • Be clear and concise about the issue and your expected resolution.
  • If using social media, avoid sharing personal information publicly.

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